Client Service Associate
Feb 12, 2021
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We are currently seeking a Client Service Associate to join Redwood Investment Management, in our Scottsdale, AZ office.  The associate will join a talented team of professionals who execute critical daily account and trade operations.  These day-to-day tasks that are critical to client satisfaction and Firm success include advisor-client correspondence and coordination, account administration, facilitating account management of Redwood’s separately managed portfolios, and assisting in general securities trading and reporting. This position requires a demonstrated track record working in operations/account processing with an RIA (Registered Investment Advisor), strong interpersonal skills, outstanding organizational skills, and a superb attention to detail. Knowledge of TD Institutional Veo interfaces is helpful.

Redwood Investment Management is an institutional SEC registered investment adviser providing leading edge investment solutions to clients and investment advisers across a variety of vehicles including the Redwood mutual funds, separately managed accounts, sub-advisory relationships, unified managed accounts, investment model platforms, a hedge fund, and a series of ETFs. Redwood’s strategies are primarily quantitative and focus on a macro level view. Our offices are in Scottsdale, AZ. & Los Angeles, CA. This role is in our Scottsdale, CA office.


The following duties are generally representative of the level of work assigned and are not necessarily all inclusive:

Job Responsibilities:

Servicing through frequent correspondence via telephone or email to provide HIGH TOUCH service to Financial Advisors

Preparing and managing client financial paperwork processes for solicitor accounts from start to completion: opening new accounts, transferring of assets, to setting up trades, and general account maintenance (RMD, termination, deposits, disbursement, etc.)

Handling and setting up advisor-client (separately managed accounts) inquiries, solving service transactions through use of TD Ameritrade VEO and TD iRebal

Assisting operations team in processing billing and account checks

Assisting in securities trading, daily trade confirmations and reconciliation for separately managed accounts

Creating and maintaining confidential client portfolio reports using Black Diamond

Maintaining compliance logs, client spreadsheets, client files; maintaining retail client CRM

Assisting Redwood’s CCO (Chief Compliance Officer) in account management retention, i.e. saving and reviewing balances, positions, statements, and necessary files to ensure compliance to securities regulations


Candidate Requirements:

4+ year(s) relevant experience, working with a Registered Investment Advisor (RIA), investment management firm, or broker/dealer

Strong organization and prioritization skills, Demonstrated ability to work efficiently

Emphasis on strong written and verbal skills; understands how to communicate with third-party service providers to complete requests on behalf of Redwood; understand how to service third-party financial advisors and their requests

Ability for creative analytical problem solving

Extremely competent in Excel, Outlook

Undergraduate degree preferred

Trading familiarity with TD Ameritrade VEO & TD Ameritrade iRebal is a plus

Familiarity with BlackDiamond is a plus

Knowledge of Salesforce is a plus

Authorized to work in the United States without sponsorship


Personal Attributes:

Firm Motto: Attention to detail without ego (everyone, including most senior management, handles major and minor tasks as needed)

Trustworthy and responsible, with a Positive Attitude;

Solution provider with composure;

Ability to multi-task and manage competing priorities under demanding deadlines;

Strong project management skills;

Strong ability to manage up and manage down;

Independently motivated and proactive

Well organized, detail-oriented, and excellent oral and written communication skills;

Team Player.

Redwood Investment Management, LLC claims compliance with the Global Investment Performance Standards (GIPS®). To obtain a compliant presentation and/or the firm’s list of composite descriptions, please call (310)272-8185. Redwood Investment Management, LLC is a registered adviser with the United States Securities and Exchange Commission in accordance with the Investment Advisers Act of 1940.

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